Get answers to many common questions regarding our products and services.
Yes, our clients have access to the research conducted by our founder, Dr. Stephanie Hughes, and other partners. View our research and white papers
RiskAware offers webinars on a variety of topics such as “Background Checks 101,” “The Pros & Cons of Background Checking Your Students,” “How Universities Use the Red Flag Incident Reporting System to Meet a Variety of Needs”. Webinars are held several times a year, based on demand. They are usually free for clients, and often free for the general public as well.
RiskAware can perform just about any type of background check service required, except fingerprint checks. Typical services include:
Social Security Trace
Nationwide Criminal Record Search
County Criminal Record Search
Nationwide Sex Offender Search
Motor Vehicle Records Search
Motor Vehicle Records Search
Statewide Criminal Record Search
FBI Most Wanted Search
Civil Court Search, Upper & Lower Courts
Military Search Verification
Drug Screening, 5 or 10 Panels Report
Internet Media Search
FACIS, Levels 1, 2 & 3
If you have a special request not listed here, please contact us. Searches are available either a la carte or can be customized into packages specific needs.
The social security number is used to conduct an address history/social security trace, which is the first step in any thorough background check. The address history/social security trace is an instant search which shows us if the SSN is valid, when and where the SSN was issued, the applicant’s date of birth, as well as previous addresses or names used by the applicant. RiskAware researchers compare the information that the client (or applicant) has entered to the information generated in the address history/social trace to ensure that all information has been entered correctly.
The address history/social security trace also serves as a “roadmap” in conducting the background check. County criminal records are searched based on addresses revealed in this trace. For example, our researchers will search county courthouse records in the past 7 years of residency based on the counties listed in the address history.
As mentioned above, the social security number is used to generate the address history/social trace. The vast majority of court records do not contain social security records (and those that do are often redacted). Database information and county court information is searched by name and date of birth, not by SSN. Therefore, in order to obtain records listed under a maiden or nickname, it is necessary to run all names the applicant has used, and we highly recommend doing so.
Background check requests are submitted through our secure web-based system. This is typically done by your HR department, but our software also has an applicant self-service feature call SwiftAware. By using this time saving feature, a unique link is generated for each applicant. The applicant simply clicks the link, signs the electronic consent form, and completes the data entry form, reducing the burden placed on your HR staff.
It typically takes 48-72 hours to get your full report.
Yes, you have one contact who is responsible for your managing your account. In addition, you will have a back-up manager who can help in special circumstances so you’re always covered.
Your account manager will ALWAYS be a Licensed Private Investigator and FCRA Certified through The National Association of Professional Background Screeners (NAPBS). This ensures your account is getting the level of attention and knowledge needed to bring back the most accurate, timely results.
Of course! We can work with you to put together a policy, or even do it for you. Most of our consulting services are FREE to our clients – just ask and we’ll work with you!
Red Flag was designed as an Incident Reporting System, but it can be used as so much more. Since Red Flag allows easy, secure two-way communication at any time of day or night, it’s a great way to keep in touch with your employees, administrators, students, vendors, or guests. It’s limited only by your needs. If you have a way you’d like to use Red Flag, just ask us and we can help get it set up for you.
No, there is no system software required to run Red Flag. As a Software as a Service (SaaS) system, Red Flag is completely web-based. It’s hosted in a SAS 70 Level II secure location and you access it from the Internet. Any operating system (PC or Mac), any browser, and any smartphone can access Red Flag just by getting on the Internet.
Yes. Red Flag can integrate with a variety of systems to ensure your information is constantly updated across systems.
Yes, Red Flag can be customized to make sure it’s addressing your specific needs. You can enter your own labels, buildings, locations, questions – and if there is something you can’t customize easily, just ask us – we’ve built many customizations for our clients!
Yes, as a web-based system, Red Flag is available 24/7/365.
With 256-bit AES encryption, Red Flag is as secure as your Internet banking. There has never been any type of security issue with the system.
Yes, since Red Flag is web-based, you have as much storage space as you need. The system expands with your needs so you never have to worry.
Yes, you can click a button to generate real-time stats and reports on any field you’ve identified. Reports can be exported to an Excel file for easy evaluation and reference.
Yes, Red Flag generates stats and reports in real time, so you can instantly get a snapshot of what’s going on right now.
Yes, as you build a database of incidents and/or reports, you can use this information to help predict and allocate resources. With its real-time reporting and stats, Red Flag gives you the ability to look at what’s happening across your campus and be proactive in your planning. For instance, if you see there are regular issues at a certain building during a certain month, you may perhaps put an extra security person at that building.
Red Flag allows you to assign different levels of “clearance” to people to they can only access what you want them to access. This allows you to protect information that is confidential, allowing only the people who need to see it to have access. For universities, Red Flag is fully FERPA compliant.
Yes, you have the option to allow anonymous reporting, or to require people to provide their name or other identifying information – it’s up to you.
No – in fact, Red Flag is incredibly inexpensive. Contact us for more information on pricing.
Don’t worry, at RiskAware, we won’t disappear after you’ve signed on. We will provide the technical support you need to get you up & running, and keep you that way.